Delivery, Shipping & Returns Policy
If you have a question that has not been answered here, please feel free to send us an email at info@sacredflowstudios.com
DELIVERY & SHIPPING
All orders made before 2:00PM EST are processed and shipped the same day. All orders after 2:00PM EST will be processed the following day. Orders are not shipped or delivered on weekends or holidays. Any orders placed after 2pm EST on Fridays will be processed the following Monday. This includes any and all orders made on Saturdays and Sundays.
If we are experiencing a high volume of orders, shipments may be delayed.
We are a small organization, dedicated to bringing you the most beautiful, most potent of heart-opening medicines, to bring you back to your truth, your joy, your peace and your magnificence. Since we are a small organization, everything is done in-house. Once you place an order with us, your order with be packed and dropped off at the shipping carrier within 24 hours.
Please note that any packages arriving late or delayed is due to the shipping courier, and is totally out of our control, and for this reason, we do not offer refunds on shipping, or refunds on products arriving late. If you selected express 2-day shipping and your package didn't arrive in 2 days (which it wont), please read the FAQ below to understand what 2-day shipping actually means to avoid frustration.
We do ship internationally, but please note that international orders, outside of the United States may be subject to customs fees, duties and taxes upon arrival. This is not something we are in control of unfortunately. Each country and province has their own unique regulations and fees that we cannot control, so please be aware that if you do order from us outside of the United States, that there may be custom, duty, tax or brokerage fees involved.
FAQ
RETURNS, EXCHANGES & REFUNDS
Unfortunately we cannot accept returns or exchanges due to the nature of our products and protection of these sacred medicines for all of our customers. We do this to protect you, and to make sure that when you order from us, that you are getting a freshly bottled Hapé and an untouched kuripe. We would hate for anyone to receive a bottle of Hapé that may have been opened, tampered with and returned by a previous customer.
Our goal is to provide high quality products that are safe, and that are bottled for each individual order. However if your kuripe or Hapé has arrived to you broken, take a photo of the damage and let us know. We are happy to replace anything that may have broken during shipping. An email with a photo must be sent to us within a day of receiving your order to be able to be eligible for a replacement.
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective or broken upon delivery. In such cases, please contact us upon reception immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below, along with your order number. This has to be done within 24 hours of receiving your order. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
RETURN & REFUND POLICY
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective or broken upon delivery. In such cases, please contact us upon reception immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below, along with your order number. This has to be done within 24 hours of receiving your order. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind. Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number. We will get back to you within 24 hours, and will resolve the problem with you.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Exceptions / non-returnable items
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective upon delivery. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number.. We will get back to you within 24 hours, and will resolve the problem with you.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Exchanges
All sales are final. We do not accept exchanges for any products purchased.
Cancellations
You are eligible to cancel an order within 24 hours of purchase for any reason, as long as it has not already been processed, packed and shipped. You will have to send us an email to cancel your order, and if it's approved you will be refunded within 24 hours, returning it back to the card or PayPal account used for the original transaction. Please note that we cannot accept cancellations if your order has already been processed, packed and shipped.
European Union 14 day cooling off period
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective upon delivery. In such cases, please contact us upon reception and contact us immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Refunds
All sales are final. We do not give refunds for any products purchased unless the item is demonstrably defective upon delivery or a cancellation is made within 24 hours. In cases of defectiveness, or broken items, please contact us upon reception and contact us immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind once your order has been processed. If you'd like to cancel your order within 24 hours, and it's within the time frame of not having been processed, we will refund you your money within 24 hours, returning it back to the card or PayPal account used for the original transaction. Please note that we cannot accept cancellations if your order has already been processed, packed and shipped.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884