Refund policy
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective or broken upon delivery. In such cases, please contact us upon reception immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below, along with your order number. This has to be done within 24 hours of receiving your order. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number. We will get back to you within 24 hours, and will resolve the problem with you.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Exceptions / non-returnable items
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective upon delivery. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number.. We will get back to you within 24 hours, and will resolve the problem with you.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Exchanges
All sales are final. We do not accept exchanges for any products purchased.
Cancellations
You are eligible to cancel an order within 24 hours of purchase for any reason, as long as it has not already been processed, packed and shipped. You will have to send us an email to cancel your order, and if it's approved you will be refunded within 24 hours, returning it back to the card or PayPal account used for the original transaction. Please note that we cannot accept cancellations if your order has already been processed, packed and shipped.
European Union 14 day cooling off period
All sales are final. We do not accept returns or provide refunds for any products purchased unless the item is demonstrably defective upon delivery. In such cases, please contact us upon reception and contact us immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number.. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884
Refunds
All sales are final. We do not give refunds for any products purchased unless the item is demonstrably defective upon delivery or a cancellation is made within 24 hours. In cases of defectiveness, or broken items, please contact us upon reception and contact us immediately to arrange for a replacement. If the order is defective or broken, please take a photo, and email it to us at the email below along with your order number. We will get back to you within 24 hours, and will resolve the problem with you.
Carefully review your order before purchase as no exceptions will be made for change of mind once your order has been processed. If you'd like to cancel your order within 24 hours, and it's within the time frame of not having been processed, we will refund you your money within 24 hours, returning it back to the card or PayPal account used for the original transaction.
Unfortunately we cannot accept any returns on our Hapé, Cacao, Kuripes, Tepis or Energy Clearing Tools for hygiene and safety concerns. We cannot offer returns or refunds on our jewelry, our coasters or any other products as we make them per order.
You can always contact us for any issue at info@sacredflowstudios.com or by phone at +1 562 453 6884